Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after dispatch | EMS |
Shipping Areas
We ship worldwide with the exception of some Asian countries and remote areas. For specific shipping restrictions, please contact our customer service team.
Returns & Exchanges Policy
At West Marine Store, we stand behind the quality of our marine seating products with the same commitment to excellence that goes into every helm seat, leaning post, and folding chair we craft. We want you to be completely satisfied with your purchase.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your marine seating products meet your expectations and vessel requirements.
Return Conditions
To be eligible for a return or exchange, your item must meet the following conditions:
- Item must be in original, unused condition
- All original packaging and tags must be present
- Item must not show any signs of installation or use
- All hardware and accessories must be included
Non-Returnable Items
Due to hygiene and safety considerations, the following products cannot be returned or exchanged:
- Chair Leg Tips (hygiene reasons – direct contact with surfaces)
- Fishing Rod Gimbals (specialized installation and wear considerations)
- Customized or special order items
- Products missing original packaging or tags
Return & Exchange Process
1 Submit Return/Exchange Request
Contact our customer service team within 15 days of receiving your order using the template below:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear West Marine Store Team,
I would like to request a [return/exchange] for my order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return: [Product Name(s)]
– Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
[ ] Full refund
[ ] Exchange for [Product Name and Details]
[ ] Store credit
I confirm that the item(s) are in original condition with all packaging and tags.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
2 Receive Authorization & Instructions
Within 24-48 hours, you’ll receive:
- Return authorization number
- Shipping instructions and return address
- Return shipping label (if applicable)
3 Ship Your Return
Package your item securely in its original packaging and include:
- Return authorization number clearly visible on the package
- Completed return form (if provided)
- All original contents and accessories
4 Processing & Resolution
Once we receive your return:
- We’ll inspect the item within 3-5 business days
- You’ll receive email confirmation of the inspection results
- Your refund or exchange will be processed accordingly
Refund Information
| Payment Method | Processing Time | Appearance on Your Statement |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after return processing | West Marine Store Refund |
| PayPal | 3-5 business days after return processing | West Marine Store via PayPal |
Deductions & Fees
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Restocking fees may apply for large or heavy items (helm seats, bench seats, etc.)
Exchange Process
For exchanges to a different product:
- Follow the standard return process
- Once we receive your return, we’ll process the exchange
- You’ll be responsible for any price difference and additional shipping costs
- Your new item will ship using your preferred shipping method
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll arrange for a replacement at no additional cost
- We cover return shipping for damaged/defective items
Need Assistance?
Our customer service team is here to help with your marine seating needs:
Email: [email protected]
Response Time: 24-48 hours
Address: West Marine Store, 1906 Simpson Street, Washington, US 61571
Marine-Grade Commitment
Just as our helm seats and marine seating products are built to withstand ocean conditions, our shipping and return policy is designed to provide reliable and straightforward service. We’re committed to ensuring your complete satisfaction with every purchase from our extensive collection of marine seating solutions.