Last Updated: October 2023

At West Marine Store, we stand behind the quality of our marine seating products with the same commitment to excellence that goes into every helm seat, leaning post, and folding chair we craft. We want you to be completely satisfied with your purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your marine seating products meet your expectations and vessel requirements.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in original, unused condition
  • All original packaging and tags must be present
  • Item must not show any signs of installation or use
  • All hardware and accessories must be included

Non-Returnable Items

Due to hygiene and safety considerations, the following products cannot be returned or exchanged:

  • Chair Leg Tips (hygiene reasons – direct contact with surfaces)
  • Fishing Rod Gimbals (specialized installation and wear considerations)
  • Customized or special order items
  • Products missing original packaging or tags

Return & Exchange Process

Step 1: Submit Return/Exchange Request

Contact our customer service team within 15 days of receiving your order using the template below:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear West Marine Store Team,

I would like to request a [return/exchange] for my order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return: [Product Name(s)]
– Reason for Return/Exchange: [Please provide details]

Preferred Resolution:
[ ] Full refund
[ ] Exchange for [Product Name and Details]
[ ] Store credit

I confirm that the item(s) are in original condition with all packaging and tags.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Receive Authorization & Instructions

Within 24-48 hours, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Package your item securely in its original packaging and include:

  • Return authorization number clearly visible on the package
  • Completed return form (if provided)
  • All original contents and accessories

Step 4: Processing & Resolution

Once we receive your return:

  • We’ll inspect the item within 3-5 business days
  • You’ll receive email confirmation of the inspection results
  • Your refund or exchange will be processed accordingly

Refund Information

Refund Timeline

Payment Method Processing Time Appearance on Your Statement
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days after return processing West Marine Store Refund
PayPal 3-5 business days after return processing West Marine Store via PayPal

Deductions & Fees

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Restocking fees may apply for large or heavy items (helm seats, bench seats, etc.)

Exchange Process

For exchanges to a different product:

  1. Follow the standard return process
  2. Once we receive your return, we’ll process the exchange
  3. You’ll be responsible for any price difference and additional shipping costs
  4. Your new item will ship using your preferred shipping method

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement at no additional cost
  • We cover return shipping for damaged/defective items

Need Assistance?

Our customer service team is here to help with your marine seating needs:

Email: [email protected]
Response Time: 24-48 hours
Address: West Marine Store, 1906 Simpson Street, Washington, US 61571

Marine-Grade Commitment: Just as our helm seats and marine seating products are built to withstand ocean conditions, our return policy is designed to provide reliable and straightforward service. We’re committed to ensuring your complete satisfaction with every purchase from our extensive collection of marine seating solutions.