FAQ

1. What types of marine seating do you offer?

We specialize in a wide range of marine seating designed for comfort and durability on the water. Our products include Beanbag Chairs, Bench Seats, Bolster Seats, Center Consoles, Chair Leg Tips, Corner Seats, Fishing Rod Gimbals, Flip-flop Seats, Fold-down Seats, Folding Chairs, Folding Seats, Folding Tables, Footrests, Helm & Fishing Seats, Helm Seats, Lean Back Seats, Leaning Posts, Lounge Seats, Outdoor Seating, and Pedestal Base Plates. Each item is built to withstand harsh marine environments while enhancing your boating adventures.

2. Are your products suitable for outdoor use?

Yes! All our seating solutions are marine-grade, meaning they’re designed to resist corrosion, UV rays, and moisture. Whether you’re installing helm seats for a weekend cruise or adding lounge seats for relaxation, our products are built to last in outdoor conditions.

3. How do I choose the right seat for my boat?

Consider your boat’s layout and your activities. For fishing trips, Leaning Posts or Helm & Fishing Seats are ideal. For comfort during leisurely outings, Beanbag Chairs or Bench Seats work well. If you need space-saving options, Fold-down Seats or Folding Tables are perfect. Feel free to email us at [email protected] for personalized advice!

1. Where do you ship to?

We ship globally, excluding Asia and select remote regions. Our store is based in Washington, US, but we serve boaters worldwide to ensure everyone can enjoy quality marine seating.

2. What are your shipping options and costs?

We offer two convenient shipping methods:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Orders arrive within 10-15 days after shipment, perfect for urgent needs like helm seat upgrades.
• Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after shipment, ideal for planned upgrades like bench seats or corner seats.

All orders are processed within 1-2 business days after payment confirmation.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. This lets you monitor your delivery in real-time, so you know when to expect your new seating—whether it’s a leaning post or a folding chair.

4. What if there are delays in delivery?

Delivery times may vary due to customs or unforeseen circumstances, but we work diligently to minimize delays. If you have concerns, contact us at [email protected] for assistance.

1. What is your return policy?

We stand by our products! If you’re not satisfied, you can return items within 15 days of receipt. This applies to all seating, from ergonomic helm seats to versatile flip-flop seats. For details, check our Returns Policy or reach out to us.

2. How do I initiate a return?

Email us at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure it’s hassle-free.

3. Are there any conditions for returns?

Items must be in original condition and packaging. We aim for your complete satisfaction, so we’ll address any issues promptly to uphold our commitment to your boating experience.

1. What payment methods do you accept?

We support Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Ordering is as smooth as sailing on calm waters!

2. Is my payment information secure?

Absolutely. We use trusted payment gateways to protect your data, mirroring the reliability of our marine-grade products.

3. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders faster and access exclusive updates.

1. How can I contact customer service?

Email our marine seating experts at [email protected]. We’re always ready to assist with questions about delivery, products, or returns.

2. What makes West Marine Store different?

We combine premium, durable seating with reliable delivery and excellent support. Our products, like corrosion-resistant pedestal base plates and comfortable bench seats, are designed for boaters who value quality and convenience. Plus, our global shipping and flexible payment options make upgrading your marine lifestyle easy.